Refund policy

Return

We accept eligible returns within 14 days of delivery. If you are not satisfied with your purchase, you may request a return within this period.

Return Conditions

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Include all original packaging and accessories
Include tags, dust bags, boxes, booklets, and other items supplied with the order, where applicable
Be securely packaged to prevent damage during return shipping

All returned items are inspected before a refund is approved.

Non-Returnable Items

Returns may not be accepted for:

Items that have been used, worn, altered, or damaged after delivery
Items with removed or damaged tags
Items missing original packaging or included accessories
Items returned after the 14-day return period
Items damaged due to improper handling or packaging during return shipping

Refunds

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund Processing Time

Once your return has been received and approved, your refund will be processed within 5 business days.

After processing, the time for the funds to appear in your account may vary depending on your bank or payment provider.

Return Shipping

For returns due to a change of mind, incorrect selection, or no longer wanting the item, the customer is responsible for the return shipping costs.

If the item received is damaged, defective, or incorrect, please contact us before returning it. BagNeura may cover the applicable return shipping costs after reviewing the case.